I have worked in customer service and technical support positions since 1998. I have spent five years working in a theme park (four as a supervisor) and five more as some form of phone-based customer service and technical support agent (Dish Network, Marriott HR Systems, and USMC HR Systems). As of July, I will have also been a LiveJournal Support volunteer for two years, working in all public categories and with the Schools Team. I have been a LiveJournal user since April 2002, operating under the names vt_komainu and wild_rhythm.
As a LiveJournal Support volunteer, I’ve seen first hand the feedback from users who’ve encountered unwanted or unexpected changes to how LiveJournal works. Along with the other volunteers, I’ve helped users find solutions to their problems by helping them find the right FAQ, offering a helping hand through a complicated or confusing workaround, and encouraging them to develop suggestions for improving LiveJournal. I’ve even submitted a few of my own suggestions to LiveJournal, such as the option to make your birthday visible to your friends only and suggesting the creation of a Military Services Directory.
I’m used to working with large numbers of people. I maintain the marylandfurs community, along with several other low-volume communities. I’m a moderator for a 250+ member regional mailing list for furs as well. I’m also staff for two different furry conventions, Anthrocon and Midwest Furfest, which are approaching three thousand and two thousand attendees respectively. I have worked positions ranging from Cash Control through Cashier to Hotel Liaison. I’ve also helped organize smaller, local events with attendance between twenty and a hundred. With these experiences, I have become familiar with the conflicting opinions any reasonably large group of people can develop and have worked to help reduce the friction between subgroups wherever possible.
I fully believe that all these things make me capable of not only representing the interests of LiveJournal users, but presenting the interests and concerns of LiveJournal’s user base to the rest of the board. Thank you for taking the time to read this message. If you have questions about my opinions on any particular subject, feel free to ask me in this entry in my journal. I appreciate the feedback and questions because they tell me what people are thinking about.